Terms of service

1. Seller and scope

These terms govern the online sale of cycling apparel and accessories on eu.giordanacycling.com by G.O. Sport S.r.l., Via Melaro 5, 36075 Montecchio Maggiore (VI), Italy, VAT No. 04281230237 (full details in the Legal Notice), to consumers resident in Italy and the other European Union countries. Sales are limited to these destinations.

2. Products

The main characteristics of each product are stated on its product page. Images are for illustration: colours and details may vary slightly depending on your screen.

3. Prices

Prices are in euros and include VAT. Shipping costs are set out in the Shipping policy and shown in the summary before you confirm your order.

4. How the contract is concluded

  1. Choose your products and add them to the cart.
  2. Go to checkout and enter your contact and shipping details.
  3. Choose your shipping and payment method.
  4. Review the summary: until this point you can correct any details entered by going back to the cart or previous steps.
  5. Confirm with the payment button, which creates an obligation to pay.

The contract is concluded when you receive the order confirmation email, which contains the order summary and a link to these terms. The contract is stored by G.O. Sport S.r.l. and you can view it in the Orders section of your account. The contract can be concluded in Italian or English. G.O. Sport S.r.l. does not subscribe to any code of conduct. If a product is unavailable, we will inform you and refund you within 14 days.

5. Payments

Credit and debit cards, PayPal (including instalments where available) and Klarna. Payments are handled by these providers; G.O. Sport S.r.l. does not store payment details.

6. Order cancellation

Orders are prepared immediately after payment is confirmed. To cancel an order, write as soon as possible to info@giordanacycling.com with your order number.

  • Order not yet shipped: we cancel it and refund you within 14 days using the same payment method.
  • Order already shipped: we can no longer stop it, but you can exercise your right of withdrawal after delivery.
  • Personalised products: these cannot be cancelled once production has started.

If you refuse delivery, the parcel is returned to us and the refusal counts as a withdrawal. We refund you as for a withdrawal; return costs may be deducted as for ordinary returns. Cancellation never limits your right of withdrawal.

7. Shipping and delivery

We ship within Italy in 3–5 business days and to other EU countries in 5–7 business days, as described in the Shipping policy. Risk of loss or damage passes to you on delivery.

8. Right of withdrawal

You have 14 days from delivery to withdraw without giving a reason. You can do so using the online withdrawal function in the Orders section of your account, by email or with the withdrawal form, as described in the Withdrawal, Returns and Refunds policy.

9. Legal guarantee

All products are covered by the 2-year legal guarantee of conformity from delivery, under Italian and EU consumer law. If a product has a conformity defect, write to info@giordanacycling.com with your order number, a description and some photos of the defect. You can ask for free repair or replacement; if neither is possible, a price reduction or termination of the contract with a refund. Shipping costs for handling the guarantee are borne by G.O. Sport S.r.l. The guarantee does not cover normal wear or damage caused by misuse, accidents or washing not in line with the instructions on the Product Care page.

10. Customer service and complaints

For after-sales support and complaints, write to info@giordanacycling.com. We reply within 48 hours.

11. Dispute resolution

G.O. Sport S.r.l. does not participate in alternative dispute resolution (ADR) procedures.

12. Governing law and jurisdiction

Italian law applies, without prejudice to the mandatory rules of the consumer's country of residence. Disputes fall under the jurisdiction of the consumer's place of residence.