Refund policy

Right of withdrawal: 14 days

You may withdraw from your purchase within 14 days of the day you receive the products, without giving a reason. If an order arrives in several shipments, the 14 days start from delivery of the last product.

How to withdraw

You can choose any of these options:

  • Online withdrawal function: log in to your account, open the Orders section and use the withdrawal button for the order. You receive a confirmation email straight away.
  • Email: write to info@giordanacycling.com stating your order number and the products.
  • Withdrawal form: fill in the form below and send it by email or post.

Then ship the products within 14 days of your withdrawal statement to:
G.O. Sport S.r.l. – Returns, Via Melaro 5, 36075 Montecchio Maggiore (VI), Italy

Condition of the products

You may handle the products as you would in a shop to check their nature, characteristics and fit. Please return them unwashed, not used for riding, with tags and original packaging. If a product comes back used beyond this, we may deduct only its loss in value from the refund.

Return costs

Return costs are borne by you, except for defective or non-conforming products, where G.O. Sport S.r.l. covers them.

Refund

We refund the price and the standard shipping costs of the order within 14 days of receiving your withdrawal statement. We may wait until we receive the products, or proof that you have sent them, before refunding. We use the same payment method as the purchase, unless otherwise agreed, at no cost to you.

Exclusions

The right of withdrawal does not apply to personalised or made-to-measure products.

Model withdrawal form

To: G.O. Sport S.r.l., Via Melaro 5, 36075 Montecchio Maggiore (VI), Italy, info@giordanacycling.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ______

Ordered on ______ / received on ______

Order number: ______

Name of consumer(s): ______

Address of consumer(s): ______

Signature of consumer(s) (only if this form is sent on paper): ______

Date: ______